SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SweetPetsShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweetpetsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought I'd leave a review for a pooper scooper, but here I am. I've got an 85lb greyhound who leaves a lot behind (with a smell worse than your average pup) and it grosses me out, plain and simple. This makes it manageable. It's just well engineered and I'm amazed there aren't more like it on the market. Everything from the bag storage to the expandable side (which really stays in place well) was just thought out well. Nothing will help the smell, but this is a whole lot better than touching it through a bag with my hand. I hope it lasts a long time!
Changed my life! We welcomed a new golden pup to our family and I really thought I would be able to suck it up and pickup the poop no problem. But, I had absolute embarrassing reaction to picking up dog poop. I would gag violently outside and god knows what my neighbors must of thought. I would beg my wife to get it because I just couldn't handle it. But, then.... I tired this and WOW. Picking up the nastiest poop doesn't bother me in the slightest now and its super easy and clean. I also think it does a better job than using your hands because its able to scrape away any poop left on the grass/ground. I would highly recommend for anyone who has the same problem I do and I would definitely buy again.
This thing seems silly to have, but it is a big help. No more warm squishy feeling when picking up after my dog. I love that it works with standard poop bags since I have so many of them. It’s a huge plus that this thing stays clean too. Simply put this device into a poop bag, open it, push the bag into the “jaw” and secure it in the silicone teeth. Once you’re done picking up, you can simply leave the jaw closed, pull the back back around the device, and tie it then open the jaw over the trash and boom, mess averted.
Love this pooper scooper! I was waiting for something like that for a long time! Most of the pooper scoopers are too big for my little Pomeranian. Adding a collapsible part is a pretty smart idea! I don’t have to extend it, so it will work well for larger breeds too without being too big.
After reading reviews of several Pooper Scoopers (most with handles) this was my choice. The ones with a handle didn't seem to be that sturdy and were inclined to breakage where this one doesn't seem to have that problem. It doesn't have "teeth" but that's a GOOD thing, since it uses a thin bag. Once the bags run out, I'll be using the endless plastic bags I get from shopping. It's nice and expandable. Can pick-up a few loads before emptying (large dog), which is really nice!
I have tried so many poop scoops and they all either break or don't really protect me from the poop. This one is definitely of higher quality, and I like that it has a waste bag dispenser and expandable side - it totally protects my hand and can hold a lot of poop. I bought a bunch of extra large waste bags to go with it and they fit perfectly were reasonably priced. I am definitely going to get more pet products from Paw & Spots. I bought their water bottle with attached pet bowl also and it is of similar high quality and slick design.
High quality pooper scooper. This one lasted a lot longer than other ones I have previously purchased. It has an expandable side and its also a waste bag dispenser. Overall Im pretty happy with my purchase, and would recommend it to others
I really love this pooper scooper. A giant step up from a bag in hand. I attached it to my doggie bag with a rubber wrist band. It just made it easier to carry and use without detaching. I ordered the small because my little Jake is a small dog. Pick up is swift and clean most of the time. The scooper expands if you have to pick up from two spots. I tie off while closed and leave it there until I get to the waste can. I ordered another to keep in my car. Oh, after I ran out of the small bags that fit into the scooper and couldn’t find more in that size, I just started using the bags I already had like the one in the picture. They don’t fit into the handy dispenser on the scooper, but they can fit in your bag or pocket.
At first this did seem like a gimmick, but I really like using it since I don’t have to touch the poop and it holds it until I can properly dispose of the bag.