SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SweetPetsShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweetpetsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's purrfect for my 17lb devil cat who was always walking on my keyboard driving me insane. Now he has a spot above his sister all to himself where he can lounge unaccosted and bask in the sun!
I don't usually write reviews, but I felt it was fitting to write one for this product. I was a little sceptical when I first saw the product because I was very unsure if it would be sturdy enough to actually hold on the window when/if my cat lounged in it. Not only was the product quickly delivered, but as you can see my cat absolutely loves this window seat. The best part is that it is completely sturdy and all worries of it not holding on the window have been replaced with compete happiness with the product. I would recommend this to anyone and their furry babies, as I have been pleasantly surprised with the product myself!
Love it but one of the suction cups just doesn’t want to stay put. I will have to get a replacement. Other than that it’s amazing my cat loves it!
It took two months and four days before one of my cats suddenly decided this was a pretty cool spot to nap and hang out. At first they were both terrified of the weird new thing I hung on the window and then completely ignored it for two months. Finally one day I looked over and my big fatty was just chilling out in the bed like she'd been hanging out there forever. Only one has adopted the spot so far but I'm more than happy with that. Taking a star off because the first time I hung it up it fell down after about 15 minutes. But it's been sturdy since. And my cat is a larger lady and there have been no issues. So happy one of them finally took to it!
I wanted something for my cat that would allow her to have a great view of outside, feel cozy (she likes to be inside things, under covers), and not take up tons of space. This is pretty cool, but she wouldn't use it at first. It took about 2-3 weeks before I saw her in it. Now she uses it a good bit. I wish it came in other colors though. Beige is just kinda blah. The suction cups seem strong. I'm scared of it falling while she is in it, but so far so good. I check it often and it still seems strongly stuck to the window.